Worst customer service ever!

I have been experiencing the worst customer service ever, and am sick and tired! I called in on 13 Feb 2020 with a query regarding my new MX2 unit. Thabile said she was offline, and would come back to me, but she never did. The following day I called and spoke to Philile. She promised to log a call for me, I never heard back from anyone.

On 17 Feb I called again, and Thabile said she hadn't come back to me because she lost her sticky notes :-) She transferred me to Chandre who asked how sure I was that it was Matrix technician's fault. When I asked if that was the kind of service I was paying for, she said she would log a call for me, and technicians would come to me the following day. 4 days later, nothing!

I sent an email on 20 Feb to cancel my contract, no one contacted me. I called his morning, and was told that since my units are still within contract, I needed to pay about R5 000 to get out of the contract. She said I would get all the info by the end of the day. I am still waiting. When I told LeeAnne the reason for my cancellation, and asked to speak to a manager, she referred me back to Chandre, who told me she wasn't aware I still hadn't been contacted by the technicians. I have spent so much money calling them to follow up, and am very much fed up!

On 18 Feb 2020 I completed the new customer's survey and gave a bad rating, but since Mix Telematics does not care for their customers, no one has contacted me. Best solution is for you to release me from my contract, because I keep to end of the deal by paying, but you do not keep to yours.