MM
Mudzunga M
1 reviews | Active since Jul 2013
21 Dec 2020, 09:23
Worst Customer service ever
Yoh, I am in awe!! This company is the worst and Im regretting doing business with them.
The call center is a joke, where are the agents to answer calls kanti? All I need is an installation certificate. The App is not working and the email I was promised is still not here. I wonder if they will find our cars!!! Beame case no ***1.
I also sent a cancellation request due to this new device being installed in a different vehicle, Yes, no feedback there too. Please take us seriously Acc no 671488
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
21 Dec 2020, 10:25Good day Natasha,
Thank you for raising your concerns and affording us the opportunity to speak to you today.
We can confirm that you certificate and app queries have been attended too, and resolved.
An immediate cancellation has been processed as per your request.
Assuring you of our best intentions at all times.
Regard,
Suntré Smal
Manager: Consumer Services
***
Thank you for raising your concerns and affording us the opportunity to speak to you today.
We can confirm that you certificate and app queries have been attended too, and resolved.
An immediate cancellation has been processed as per your request.
Assuring you of our best intentions at all times.
Regard,
Suntré Smal
Manager: Consumer Services
***
Matrix Vehicle Tracking's reply21 Dec 2020, 10:25
Official
Good day Natasha,
Thank you for raising your concerns and affording us the opportunity to speak to you today.
We can confirm that you certificate and app queries have been attended too, and resolved.
An immediate cancellation has been processed as per your request.
Assuring you of our best intentions at all times.
Regard,
Suntré Smal
Manager: Consumer Services
***
Thank you for raising your concerns and affording us the opportunity to speak to you today.
We can confirm that you certificate and app queries have been attended too, and resolved.
An immediate cancellation has been processed as per your request.
Assuring you of our best intentions at all times.
Regard,
Suntré Smal
Manager: Consumer Services
***