Worst customer service ever

<p>I was a client of this company for 10 years and received notification that my unit was outdated and needed to be replaced. I expressly arranged for a morning appointment as I was working in the afternoon, needless to say the technician arrived at 2pm. After installing and testing the unit 2hrs 15 minutes later the unit was still not working. I needed to leave as I would subsequently be late for work. Arrangements where made to have the unit replaced 2 days later at my place of work at 2pm. The technician called me on the morning at 8pm and informed me that they only work until 1pm on a Saturday, something the consultant failed to mention. I called on the Monday and insisted that the unit be removed and my contract cancelled due to my bad experiences. The unit was removed shortly after this. They now insist that I am liable for 2 months March and April as the cancellation was only processed in April numerous phone calls have been fruitless leaving me more frustrated and upset. The WORST customer service EVER. I now receive weekly threats via SMS I am beyond annoyed. </p>