1 reviews | Active since Jun 2016
Worst customer service ever!
<p>I have called to cancel my Beame on my first vhicle when I bought a new one, and it was said that it has been done. At the end of the month they have charged me for the old vehicle. I called 5 times that same day and they keep putting me through to a Jade but she never answers and no one can assist me. It is unacceptable. I paid for a product that was supposed to be cancelled and now the whole customer service department can't even have the gust to assist me. Never had I such a poor experience in my LIFE!!</p>
Dear Azillahe Loedolff
We thank you for your post and have noted the content.
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that the device will be cancelled and a refund will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com
Dear Azillahe Loedolff
We thank you for your post and have noted the content.
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that the device will be cancelled and a refund will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
Email ********** />www.mixtelematics.com