Worst customer service

I filled up a form for a call back to request a call back, within few minutes I realized a call from one of the lady, I opt for the R99,99 package but they realized that I still have an account that go back as 2016, so they need to activate the account they will call me back again, I have not had a call back for feedback. Not sure if this is the best tracker company but I was promised they will call back, if you can’t assist why not say so. Does it take days to activate the account. The service already it’s not good.