Worst Customer Service

The absolute worse customer service!!! Last year I emailed Matrix to confirm that my device was still active.... I got no reply!! I called to cancel my subscription after waiting a few good minutes to speak to an agent when I finally did he came on the line greeted me.... put my on hold without telling me..... came back on the line and stayed quiet while I heard the noise of the call center in the background!! Needless to say I couldn't actually speak to someone to cancel!!!