wW
wjubber W
1 reviews | Active since Nov 2016
10 May 2023, 19:43
Worst Customer Service
Very disappointed - I sold one of my vehicles and they have deactivated the incorrect vehicle. It’s been 2 weeks now that I am unable to track my vehicle. I have tried all avenues, sent emails to customer care, called customer care - I have several reference numbers already and no response or attempt to rectify the problem. They also continue to invoice me for this. I have read through all the other customer complaints and cannot believe that the CEO is not addressing the poor customer service.
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Matrix Vehicle Tracking's replyOfficial
11 May 2023, 11:55Good day Wesley Jubber,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Technical Department.
A consultant will be in contact with you to confirm arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Technical Department.
A consultant will be in contact with you to confirm arrangements.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 May 2023, 11:55
Official
Good day Wesley Jubber,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Technical Department.
A consultant will be in contact with you to confirm arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Technical Department.
A consultant will be in contact with you to confirm arrangements.
Regards,
Customer Care Department
***