AA
Amani A
1 reviews | Active since Jul 2021
04 Aug 2022, 10:04
WORST CUSTOMER SERVICE
In February, a Beame Track was installed, and 36 months paid upfront. In March 2022, I requested for login details via email. A day later, I received a cancellation email. Apparently, I requested to cancel the service when requesting for login details.
Two months later, I upgraded to the MX3 tracker, with the agreement being that my account is credited for the Beame tracker and added to the MX3 tracker. Until today, I receive calls and threatening messages for legal action, when I've stated my case to 5 different people, one being a Supervisor (Noah) who also assured me that he'd sort the issue out.
AGH...the worst customer service!! I request an urgent callback from management!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Aug 2022, 15:35Good day Amani A,
Kindly accept our sincere apologies for the inconvenience experienced.
The Finance Team is transferring the balance to your new unit. An agent will contact you shortly.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Kindly accept our sincere apologies for the inconvenience experienced.
The Finance Team is transferring the balance to your new unit. An agent will contact you shortly.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Aug 2022, 15:35
Official
Good day Amani A,
Kindly accept our sincere apologies for the inconvenience experienced.
The Finance Team is transferring the balance to your new unit. An agent will contact you shortly.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Kindly accept our sincere apologies for the inconvenience experienced.
The Finance Team is transferring the balance to your new unit. An agent will contact you shortly.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***