TK
Themba K
1 reviews | Active since Jun 2015
28 Aug 2024, 18:45
Worst company I’ve ever dealt with.
I switched banks from Discovery to Investec, but some debit orders were not successfully switched. Service providers phoned me and we manually corrected the debit order; except for Mix Telematics Africa. Instead of phoning me to rectify the debit order payment details, Mix Telematics Africa reported me as a bad payermissing one month R170.20 premium instead of phoning me!! Thankfully, I’ve lodged a complaint with Experian, and will not give up. I have since paid a cancellation fee to get rid of them, now they're refusing to remove the device from my vehicle.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
29 Aug 2024, 08:02Good Day Themba Khanye,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
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Matrix Vehicle Tracking's reply29 Aug 2024, 08:02
Official
Good Day Themba Khanye,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
