1 reviews | Active since May 2013
WORST COMPANY EVER!!Takes forever to cancel device
I have contacted Beame on the 17th of July (phone and email) to cancel my car that I have sold. I was only copied in an email on the 31st of July by Albert Griffiths to the cancellation department to assist with my email. The debit order still went off on July. I only received a call today from George Mothutsane, saying my device is NOT canceled and I need to pay a cancellation fee of R299. <br> When I phoned and email on the 17th July I explained that I wanted to remove the BEAME device and once I buy a new car just go on with the contract. Beame said it is not possible and I need to pay the cancellation fee. I do feel this is totally unfair as it is not my fault the device cannot be removed and no one informed me at all that this is the case before I took the beame.<br> <br> So today I have paid the R299. CAN YOU PLEASE JUST CANCEL my beame now. I expect a refund for July's debit order as the cancellation was sent last month. It takes you guys more than a month to respond to customers, no one replies on emails etc. This is by far the worst service ever. I will definitely cancel my other cars Beame as soon as the contract is finished and MAKE SURE that everyone knows how BAD your service is!!
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to your telephonic conversation with George Mothutsane and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
We sincerely apologize for any inconvenience that may have been caused. This is certainly not a reflection of our overall service delivery and assure you that we will have this matter addressed immediately.
I refer to your telephonic conversation with George Mothutsane and confirm that your concerns are being addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Trevor Naicker
Junior Manager Operations
Tel +27 (0) 11 ***
