Worst Company ever

Item: Matrix Vehicle Tracking
Rating: 1
Author: Altus P

If I could give no stars then that would be too much. Waiting 4 days now for them to take my unit out of my old vehicle and install it in my new vehicle. Customer services answer is they can not do anything and I must wait for the technical department. 4 days no communication, no service but yet the debit order goes off timeously. If this is the service, I wonder what I would be when your vehicle has been ******.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

01 Sept 2023, 15:44

Good Day Altus Du Plessis,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to assist with arrangements.

We will reach out to you with a response as swiftly as we can.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply01 Sept 2023, 15:44

Official

Good Day Altus Du Plessis,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department to assist with arrangements.

We will reach out to you with a response as swiftly as we can.

Regards,
Customer Care Department
***