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Phindie M
1 reviews | Active since Oct 2017
31 Jul 2021, 18:35
Worst cancellation experience
I requested a cancellation of service. It took them a month to come back to me with the cancellation after sending yet another email requesting this cancellation. To add to that they are still trying to debit my account and are still sending me invoices.
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Matrix Vehicle Tracking's replyOfficial
02 Aug 2021, 10:26Good Day Phindile M
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Please be advised that when cancelling there is a 20 business day notice period, meaning July is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Please be advised that when cancelling there is a 20 business day notice period, meaning July is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Aug 2021, 10:26
Official
Good Day Phindile M
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Please be advised that when cancelling there is a 20 business day notice period, meaning July is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed cancellation of your account.
Please be advised that when cancelling there is a 20 business day notice period, meaning July is notice.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***