1 reviews | Active since Jan 2018
Worst after sales service
This is the worst service I have received in a while. Incorrectly debiting me for a cancellation done and contacting the cancellations department to sort it out is virtually impossible. After eventually reaching them they have very *********** agents that just do not get back to you with a solution. Stay away from this company at all cost.
Dear Hugo Bezuidenhout
We acknowledge your post and have noted the content.
We sincerely apologise for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with the Cancellations Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Hugo Bezuidenhout
We acknowledge your post and have noted the content.
We sincerely apologise for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with the Cancellations Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***