SN
Sebastian N
1 reviews | Active since Feb 2020
11 Oct 2021, 15:05
Worst accounts department ever.
Been trying to close my and settle my account for 4 months now. Feed back is that it is their error and will be fixed. I now am R0.00 in arrears and this was submitted to the credit bureaus for non-payment. It has now affected my credit score. Cannot get a hold of anyone.
I wish I had never chosen one of mix telematics products. It's having a negative affect on my whole life. Even though I have settled my payments.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
11 Oct 2021, 16:30Good Day Sebastian N
We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Oct 2021, 16:30
Official
Good Day Sebastian N
We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and we will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
12 Oct 2021, 11:43Good Day Sebastian Niebuhr
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Oct 2021, 11:43
Official
Good Day Sebastian Niebuhr
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Please advise of appropriate time to contact you?
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 Oct 2021, 10:36Good Day Sebastian N
We can confirm that an agent did get in contact with you and has confirmed that the sms was sent in error.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that the sms was sent in error.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Oct 2021, 10:36
Official
Good Day Sebastian N
We can confirm that an agent did get in contact with you and has confirmed that the sms was sent in error.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has confirmed that the sms was sent in error.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***