Worst Account Services

Mix Telematrix customer service especially accounts is the worst and arrogant division I have ever seen. No information on increase in fees and when I call, I'm arrogantly being told I should refer to my contract and if I don't want, I can cancel my contract. As if that was not enough, my debit order for January 2021 went off on my account on 23rd December 2020 instead of 31 per our agreement. I have paid 2 months in advance via their instant OZOW payment but yet was debited on 23rd again. Again, as expected when I call, I'm told they sent SMS/Email which was never received and doubt if anything was sent. Why are you changing debit order dates as and when you please when that is contrary to our contract. Worst and arrogant services ever received