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MN
Mpho N

1 reviews | Active since Nov 2016

01 Aug 2025, 12:08

Worse service from matrix

Matrix doesn't want to fix the tracking device but keep on debit on my account and they don't want to cancel the contract, worse they don't answer or respond to calls and email

0
Replies (7)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2025, 12:16
Official
Good Day Mpho Ngubane.

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***
MN
Mpho N's update01 Aug 2025, 12:23
Reviewer Update
Call me so we can solve this matter
MN
Mpho N's update01 Aug 2025, 12:23
Reviewer Update
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Aug 2025, 14:03
Official
Good Day Mpho Ngubane.

Thank you for your submission.

Please note you will be contacted shortly.


Regards,
Customer Care Department
***
MN
Mpho N's update11 Aug 2025, 21:09
Reviewer Update
You still continue to be ************* and bad service, since am waiting for the call from your customer service from last week till now
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Aug 2025, 09:15
Official
Good day Mpho Ngubane

Thank you for the feedback,

This is confirmation that you have been contacted and the matter was addressed.

Furthermore you were connected with our collection team for further assistance.  

Regards,
Customer Care Department
***
MN
Mpho N's update02 Sept 2026, 12:51
Reviewer Update
The matter is still not solved, i hate your company i jst want to settle the account.