JN
Johan N
1 reviews | Active since Feb 2022
07 Dec 2022, 10:04
Worse service ever!
Worse service ever .. sending mails, phoning and holding on for +20 minutes and nothing. Welcome pack says that you must send a mail to recoveryprotect and you get delivery failures. Now they say you should have sent a mail to customercare ... even the user manual from the welcome pack says recoveryprotect. What is going on .. will you be able to recover my car if it is ******? I'm installing a MX3 system today .. but have zero faith that it will actually work. O yes .. the MX3 was supposed to be installed yesterday .. let's see if it gets installed today. Wonder if I should have gone for Netstar or another tracker .. Outsurance seems to suggest MiX/Matrix not sure why.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
07 Dec 2022, 11:56Good day Johan N,
Thank you for raising your concern.
We can confirm that an agent has assisted with the cancellation of the additional services.
Your installation was arranged for 16:00 today.
Regards,
Customer Care Department
***
Thank you for raising your concern.
We can confirm that an agent has assisted with the cancellation of the additional services.
Your installation was arranged for 16:00 today.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Dec 2022, 11:56
Official
Good day Johan N,
Thank you for raising your concern.
We can confirm that an agent has assisted with the cancellation of the additional services.
Your installation was arranged for 16:00 today.
Regards,
Customer Care Department
***
Thank you for raising your concern.
We can confirm that an agent has assisted with the cancellation of the additional services.
Your installation was arranged for 16:00 today.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
07 Dec 2022, 12:39Mr Nell,
Kindly relay the below to the fitment partner assigned to you.
Regards,
Customer Care Department
***
Kindly relay the below to the fitment partner assigned to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Dec 2022, 12:39
Official
Mr Nell,
Kindly relay the below to the fitment partner assigned to you.
Regards,
Customer Care Department
***
Kindly relay the below to the fitment partner assigned to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
08 Dec 2022, 11:33Good day Johan N,
We can confirm that your installation request has been completed successfully.
Please accept our apologies for any inconvinience caused.
Regards
Customer Care Department
***
We can confirm that your installation request has been completed successfully.
Please accept our apologies for any inconvinience caused.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Dec 2022, 11:33
Official
Good day Johan N,
We can confirm that your installation request has been completed successfully.
Please accept our apologies for any inconvinience caused.
Regards
Customer Care Department
***
We can confirm that your installation request has been completed successfully.
Please accept our apologies for any inconvinience caused.
Regards
Customer Care Department
***