Worse Customer server Ever

I am writing this Terrible service review and i disgusted by the way i Matrix has handled this matter.

I have had a Unit in my car for a while now and i have traded in my car and bought a new car 3 weeks ago.

I have been battling to get the unit removed and reinstalled for the pass 3 weeks. I got 2 calls stating that i need to pay R 1,500 for the service. When i advise the call centre agent that i will not be paying for this service i am told that they will call me back. To this date i have still not received another call to make an appointment to remove the unit from the old car and put it in the new car.

I refuse to pay for the service, as i have 2 family members who is also with Matrix who bought cars in the last 2 months and go there unit removed and installed for FREE.

I am currently not covered by my insurance for lost or ****** car, because the service from Matrix has been so terrible.

I would like this matter to be resolved and unit be install in the next 2 days or i will be moving to another tracking company who knows how to provide GOOD CUSTOMER SERVICE.

This unit is still under contract and i will make sure this contract gets cancelled with no charge and if we have to go to court for it, so be it.

I would appreciate if someone could call me ASAP to get this matter resolved and my unit working in my new car.