Worse customer experience

In October 2024, I acquired a tracking device, and a representative came to install it in my vehicle. During this process, he informed me that the panic button devices were out of stock and that I would receive one in November, the following month. However, despite my attempts to reach out and express my concerns, I received no response. Each month since November, I have been charged for a panic button device that I have yet to receive. After numerous phone calls, I decided to send an email to cancel my contract, only to be informed that I would need to pay an exorbitant fee exceeding R3000. This has been the most disappointing service experience I have ever encountered, and I deeply regret not reviewing customer feedback prior to engaging with this company.