Worse car tracking company

Item: Matrix Vehicle Tracking
Rating: 1
Author: Sicelo S

My car was ****** and Mix Telematics could not find it, their tracker not updating. They now demanding me to pay for that month installment. What service am I paying? Worse tracking company ever.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

01 Sept 2020, 09:51

Good day Sicelo S,

We thank you for raising the below concern and would like to state from the outset that we empathise with your loss.

As per the discussion with our agent, the amount billed after the incident will be credited.

You have agreed to payment arrangements regarding the amount overdue on your account before the incident occurred.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply01 Sept 2020, 09:51

Official

Good day Sicelo S,

We thank you for raising the below concern and would like to state from the outset that we empathise with your loss.

As per the discussion with our agent, the amount billed after the incident will be credited.

You have agreed to payment arrangements regarding the amount overdue on your account before the incident occurred.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
***