DD
Dirk D
1 reviews | Active since Jan 2024
19 Jan 2024, 14:53
Works customer support and call center EVER!!!!
The worst customer care ever. Get no answer, not even at General Enquiries. Cut me off the whole time also. Dont want to talk to me although I can hear them breathe on the other side. I was trying to get a quote and more information on a huge order I have, but not going to risk it with them. They are too big and leave the admin and support over to probably under staffed, untrained personal. I will have a **** fit if this was my company's support center. They should be ashamed of themselves.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
22 Jan 2024, 09:38 Good Day Dirk Deventer
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
Kindly note that the matter has been escalated to Sales Representative to assist you further. Please anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
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Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Jan 2024, 09:38
Official
Good Day Dirk Deventer
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
Kindly note that the matter has been escalated to Sales Representative to assist you further. Please anticipate receiving feedback from us shortly.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
