1 reviews | Active since Aug 2024
Work experience with Matrix vehicle tracking
What a very bad experience I'm having with Matrix vehicle tracking together with Hybrid Collection.
My Matrix tracker got locked with outstanding payments and was handed over to Hybrid and which I paid total amount outstanding on the 11 September 2024 which Hybrid confirmed they received the payment and will take 4 days for my account to be unlocked.
Today it's 19 September 2024 still my vehicle is not tracked which the four days they told me about has passed.
So if I settle my account I have to wait how long to be reactivated but when I spoke to Karabo from matrix she told me I have to wait for a month.
Second time I'm having problem with Matrix the first one I was hijacked which they called me with high risk zone and I have them wrong password and hung up but they called again telling me I gave them the wrong password mind you I'm under Duress that time.
How do I go to cancel this tracker because they making my life difficult.
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We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
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Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Are you ****ming me or what because you added me over to hybrid Collections which I paid the total of the below...
R1115.43
Which the confirmed that is the amount or three months which is July, August and September that means I won't be debited a monthly installment this month (September).
So September on the 20th you debited two installments, this installments that you just debited and plus the amount I paid at Hybrid Collection I'm sure it covers 8 installments.
Why I was double debited in September hence I paid R1115.43 in September.
Do the maths and tell me how much this months I was behind before I reverse and remove your device.
Are you ****ming me or what because you added me over to hybrid Collections which I paid the total of the below...
R1115.43
Which the confirmed that is the amount or three months which is July, August and September that means I won't be debited a monthly installment this month (September).
So September on the 20th you debited two installments, this installments that you just debited and plus the amount I paid at Hybrid Collection I'm sure it covers 8 installments.
Why I was double debited in September hence I paid R1115.43 in September.
Do the maths and tell me how much this months I was behind before I reverse and remove your device.