With them, you are just another sale

On 09 February 2026 at 16:11 pm, I was called by an agent offering a R79 subscription and then on the 10th, I received a call from a lady who was concluding the deal. I was advised that I will pay the same amount for both my vehicles. I then got a third call in the 12th because I needed to provide some code as extra security for the same subscription charges to be added to my second vehicle. Lo and behold, on the 31stbif March, I get billed more than what was discussed. On 31 March at night, 19:33 to be exact, I emailed *** and got a reference number ***4. I then placed a call on 1 April 2026 at 12:11 pm and spoke to an agent who advised me that the sales agent didn't cancel the old subscription or whatever was said but that I would have a credit to my name. Funny enough, I didn't even get feedback in that case, even if it was to say it was closed since I called instead. On 30 April, I got overcharged again, sent an email on the very same night after 8pm and got ***. Same as the previous month, no feedback or anything was provided using that case number so I placed a call on 05 May 2026 at 12:11 pm and some to a lady who checked and advised that she will request for credits. This time, I insisted on getting proof that this will be handled and I was CC'd in an email to her manager or supervisor, Sindiswa Mbuthuma. Today is the 7th of May and the manager, Sindiswa, has not acknowledged receipt of the agent's email nor has she provided me with feedback. I have emailed both the agent and Sindiswa today with all the calls and time stamps placed to me by their sales agents as well as calls placed by me on 1 April and 05 May 2026 enquiring about why I was overcharged. I would like all those calls to be listened to and I would like to know what will be done to ensure that they are held accountable for making empty promises including a manager who doesn't bother with feedback. I was clearly just not rand amount and not a valued client I see I would like my problem to be sorted as soon as possible please.