ZK
Zara K
1 reviews | Active since Jun 2019
03 Sept 2019, 10:41
Why am I still being charged?
This is the worst customer service I have ever encountered. They do not answer their phones, they don’t respond to emails either. I cancelled my account yet I am still being charged, three months later despite having the confirmation of termination.
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Matrix Vehicle Tracking's replyOfficial
03 Sept 2019, 11:08Good Day Zara K
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed and no further debit orders were collected from your banking account by MiX Telematics after the cancellation was confirmed.
We have advised that the relevant service provider that is listed as a reference on your bank statement be contacted to provide further clarity regarding the debit order that has collected from your bank account.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed and no further debit orders were collected from your banking account by MiX Telematics after the cancellation was confirmed.
We have advised that the relevant service provider that is listed as a reference on your bank statement be contacted to provide further clarity regarding the debit order that has collected from your bank account.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Sept 2019, 11:08
Official
Good Day Zara K
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed and no further debit orders were collected from your banking account by MiX Telematics after the cancellation was confirmed.
We have advised that the relevant service provider that is listed as a reference on your bank statement be contacted to provide further clarity regarding the debit order that has collected from your bank account.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request was processed and no further debit orders were collected from your banking account by MiX Telematics after the cancellation was confirmed.
We have advised that the relevant service provider that is listed as a reference on your bank statement be contacted to provide further clarity regarding the debit order that has collected from your bank account.
Kind Regards
Noluthando Mabaso
Customer Care Department
***