What’s the point of having a teacher if they can’t even offer you the basic service that they offer!

These people are ***********. I spoke to some guy called Sydney asking him to give me my location for my car and he was so rude . He kept shouting over me over the phone . Kept telling him I want to know the location of my car as I woke up and it was gone . He refused saying I must report it and I kept telling him I want to make sure of its location before I take any other steps and he refused to do this. What’s the point of having a tracker if they can’t even do their basic job. This guy Sydney is the worst ! I despise him.