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Dennis M

1 reviews | Active since Aug 2019

12 Nov 2025, 08:11

What a Waste of Tracking

If there is a zero rating, they deserve it. Press the panic button, they call after 45 minutes. Set a geoloc in the risky area. You come back, start the car, and no call. What a shock!

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Nov 2025, 08:15
Official
Good day Dennis mulaudzi

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
*** 
DM
Dennis M's update17 Nov 2025, 07:30
Reviewer Update
There is no feedback shortly i received.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Nov 2025, 12:32
Official
Good day Dennis mulaudzi 

Please note that we attempted to contact you telephonically but were unable to reach you. 
We have concluded our investigation and have responded to your query via email. Should you require any clarification, please feel free to email us at ***. 

Thank you for your understanding. 

 
Regards,
Customer Care Department
*** 
DM
Dennis M's update27 Nov 2025, 07:30
Reviewer Update
I have requested cancellation due to this pathetic service, but I have not received a call, and despite sending an email, I have yet to receive a response. I did not even see this call you are referring to.

Worst customer service and tracking product.