What a **** of a service. Very unprofessional and unacceptable

Dear Matrix Tracker Team, I am extremely dissatisfied with the service I have received from your company and I am formally requesting the immediate cancellation of my Matrix subscription and tracker services. Today, I was contacted by a representative from your company (+***7) attempting to sign me up for additional products (FireStop and HomeDrive), which I clearly declined. Despite my refusal, the call felt pushy and unwelcome. He kept insisting that the premium is only R100 of which I declined. He then very rudely hung up the call. Less 10 minutes later I received an email that I have successfully been subscribed to FireStop and HomeDrive. Following this, I contacted your cancellations department to terminate my service and was left waiting on hold for 42 minutes with no answer. This is completely unacceptable and highly unprofessional. I have now wasted both my time and my airtime trying to resolve something that should be simple. At this point, I no longer wish to continue any relationship with Matrix. Please treat this email as: 1. A formal complaint, and 2. A formal request for immediate cancellation of my subscription. Kindly confirm in writing: • The cancellation date • That no further debits will be processed • Any final billing details (if applicable)

If this matter is not resolved promptly, I will escalate the complaint through the appropriate consumer channels. I expect urgent feedback.