GB
Gary B
1 reviews | Active since Sept 2023
14 Sept 2023, 21:50
We actually don't care
I have been without a working unit in my vehicle for over a week. "We will get to you when we are in the area" seems to be their accepted corporate response, but when you order a new unit, they can somehow get out to you immediately. Once they have you in their contract, you become unimportant. Meantime insurance excess is an additional 15%.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
15 Sept 2023, 09:54Good Day Gary Bostock,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Sept 2023, 09:54
Official
Good Day Gary Bostock,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Technical Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
GB
Gary B's updateReviewer Update
19 Sept 2023, 11:35Thank you a technician came out to me and fixed the issue immediately after this review.
GB
Gary B's update19 Sept 2023, 11:35
Reviewer Update
Thank you a technician came out to me and fixed the issue immediately after this review.
Matrix Vehicle Tracking's replyOfficial
20 Oct 2023, 11:00 Good Day Gary Bostock,
We can confirm that the complaint has been resolved. Thank you for the positive feedback.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved. Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2023, 11:00
Official
Good Day Gary Bostock,
We can confirm that the complaint has been resolved. Thank you for the positive feedback.
Regards,
Customer Care Department
***
We can confirm that the complaint has been resolved. Thank you for the positive feedback.
Regards,
Customer Care Department
***