NK
Natasha K
1 reviews | Active since May 2010
02 Sept 2015, 11:25
WARNING TO ALL (BEAME - if you see them run away)
I bought a new vehicle, They cannot transfer the Device and I loose all my money!! Only contacted a month after I asked for the transfer.<br> <br> Best of all my refund is being refunded to the dealership were the old vehicle was bought. After using 6 of the 36 months I only get back a third of my money. They cannot give me the calculation of the refund amount, I must ask the dealership???<br> <br> Hyundai pays R2 000 less to Beame than you for this product, interesting...
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Matrix Vehicle Tracking's replyOfficial
02 Sept 2015, 12:28Hello natasha33,
We hereby acknowledge your post and have noted the content.
We cannot agree with your statement of a delay in contact made as our records reflect differently.
We confirm that the refund, calculation thereof, recipient and reasons have been discussed with you on multiple occasions.
We trust that any possible ambiguity has been addressed telephonically.
Please be assured of our best intentions at all times.
Kind regards
Botsana Ramashala
Customer care Supervisor
Tel: +***0
Fax: +***5
E-Mail: ***
We hereby acknowledge your post and have noted the content.
We cannot agree with your statement of a delay in contact made as our records reflect differently.
We confirm that the refund, calculation thereof, recipient and reasons have been discussed with you on multiple occasions.
We trust that any possible ambiguity has been addressed telephonically.
Please be assured of our best intentions at all times.
Kind regards
Botsana Ramashala
Customer care Supervisor
Tel: +***0
Fax: +***5
E-Mail: ***
Matrix Vehicle Tracking's reply02 Sept 2015, 12:28
Official
Hello natasha33,
We hereby acknowledge your post and have noted the content.
We cannot agree with your statement of a delay in contact made as our records reflect differently.
We confirm that the refund, calculation thereof, recipient and reasons have been discussed with you on multiple occasions.
We trust that any possible ambiguity has been addressed telephonically.
Please be assured of our best intentions at all times.
Kind regards
Botsana Ramashala
Customer care Supervisor
Tel: +***0
Fax: +***5
E-Mail: ***
We hereby acknowledge your post and have noted the content.
We cannot agree with your statement of a delay in contact made as our records reflect differently.
We confirm that the refund, calculation thereof, recipient and reasons have been discussed with you on multiple occasions.
We trust that any possible ambiguity has been addressed telephonically.
Please be assured of our best intentions at all times.
Kind regards
Botsana Ramashala
Customer care Supervisor
Tel: +***0
Fax: +***5
E-Mail: ***