Waiting since 2018 for service (cancellation)

Item: Matrix Vehicle Tracking
Rating: 1
Author: Charmaine U

I asked for cancellation process in December 2018 and still to this date nothing. I have send mails and when I phone, you are unable to get through as they always have "high call volumes". I have now sold my car and still being charged for this service that I don't use. Pathetic service. As long as people sign up and pay, who cares, right?

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

28 May 2019, 13:20

Good Day Charmaine U

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.

Kind regards

Customer Care

Matrix Vehicle Tracking's reply28 May 2019, 13:20

Official

Good Day Charmaine U

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.

Kind regards

Customer Care

Matrix Vehicle Tracking's replyOfficial

29 May 2019, 10:40

Good Day Charmaine U

Thank you for allowing us the opportunity to speak to you.

As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.

Your account has been forwarded to our Finance Department for the necessary credits to be processed in order to clear the outstanding balance on your account.

Please accept our apologies for the inconvenience caused.

Kind Regards
Noluthando Mabaso

Customer Care Department
***

Matrix Vehicle Tracking's reply29 May 2019, 10:40

Official

Good Day Charmaine U

Thank you for allowing us the opportunity to speak to you.

As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.

Kind Regards
Noluthando Mabaso

Customer Care Department
***