CJ
Corli J

1 reviews | Active since Oct 2009

26 Aug 2019, 09:45

Waiting forever for return calls

I am still waiting for Mix/Beame to phone me back on migrating my account to a new car. I am also still waiting, probably a year and a half, for someone to phone me back in order to test my Beame. Please call me, I need to speak with someone.

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Aug 2019, 12:08
Official
Good Day Corli J
Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Aug 2019, 14:04
Official
Good Day  Corli J 

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

Kindly note that your query has been escalated to our Technical Department and we will be in contact with you shortly to make the necessary arrangements to have the tracking device installed in your vehicle replaced.

Please accept our apologies for inconvenience caused.

Regards
Noluthando Mabaso
Customer Care Department 
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