DK
Dlabongo K
1 reviews | Active since Feb 2015
05 Aug 2025, 20:52
Violation of the consumer protection act
I can’t respond to the initial complaint I wrote, however my query wasn’t addressed properly. This company deducted more than the amount I signed a contract for. They refuse to sort the issue of them over charging me and adding useless services I didn’t ask for nor agreed on.
Helpful (0)
Replies (8)0
Replies (8)
Matrix Vehicle Tracking's replyOfficial
06 Aug 2025, 08:44 Good day Dlabongo Khanyiselwa
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Aug 2025, 08:44
Official
Good day Dlabongo Khanyiselwa
Thank you for the submission.
Please be aware that, according to your discussion with one of the consultants, an inquiry into the problem at hand is currently underway.
After they have reviewed all the raised matters, you will receive feedback.
Regards
Customer Care Department
***
DK
Dlabongo K's updateReviewer Update
06 Aug 2025, 09:02Good day, please note that your consultants are just wasting my time. One called me earlier this morning she didn’t even tell me what her name is. In addition she says her male colleague says I told him that I added extra services on my initial contact, which is a lie, I’m waiting for her to send me that recording. Ever since I learned when I called after reversing an unauthorised deduction of R165 that it was for the extra services I added, I’ve waisted a lot of time, effort and money calling in attempts to resolve all this. My conclusion is this 1. I need a detailed and explicit proof/evidence that I added extra services 2. I need the recording to be sent to me where I lKhanyiselwa said “I added the extra services “. If these are your trusted Employees then this company is a joke!
DK
Dlabongo K's update06 Aug 2025, 09:02
Reviewer Update
Good day, please note that your consultants are just wasting my time. One called me earlier this morning she didn’t even tell me what her name is. In addition she says her male colleague says I told him that I added extra services on my initial contact, which is a lie, I’m waiting for her to send me that recording. Ever since I learned when I called after reversing an unauthorised deduction of R165 that it was for the extra services I added, I’ve waisted a lot of time, effort and money calling in attempts to resolve all this. My conclusion is this 1. I need a detailed and explicit proof/evidence that I added extra services 2. I need the recording to be sent to me where I lKhanyiselwa said “I added the extra services “. If these are your trusted Employees then this company is a joke!
DK
Dlabongo K's updateReviewer Update
06 Aug 2025, 09:04Lastly, I will not pay for any extra services because I never agreed to it. I will continue paying the fee that is in the initial contract while I’m looking for another reliable tracking Company.
DK
Dlabongo K's update06 Aug 2025, 09:04
Reviewer Update
Lastly, I will not pay for any extra services because I never agreed to it. I will continue paying the fee that is in the initial contract while I’m looking for another reliable tracking Company.
Matrix Vehicle Tracking's replyOfficial
06 Aug 2025, 09:30Good day Dlabongo Khanyiselwa,
A detailed email has been sent to clarify the matter. Please find your invoice and contract terms attached for reference.
We will contact you once the call recording is available.
We will contact you once the call recording is available.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Aug 2025, 09:30
Official
Good day Dlabongo Khanyiselwa,
A detailed email has been sent to clarify the matter. Please find your invoice and contract terms attached for reference.
We will contact you once the call recording is available.
We will contact you once the call recording is available.
Regards
Customer Care Department
***
DK
Dlabongo K's updateReviewer Update
06 Aug 2025, 12:09This doesn’t clarify the matter. I am waiting for evidence that I added services, how I added them and the recording your consultant claims that I acknowledged adding extra services. You are one unprofessional entity that rob people of their hard earned money.
DK
Dlabongo K's update06 Aug 2025, 12:09
Reviewer Update
This doesn’t clarify the matter. I am waiting for evidence that I added services, how I added them and the recording your consultant claims that I acknowledged adding extra services. You are one unprofessional entity that rob people of their hard earned money.
DK
Dlabongo K's updateReviewer Update
06 Aug 2025, 12:47I just received an email that says I will be called later to listen to the recording. I requested that the recording must be sent to me either via email or WhatsApp. Also I need the evidence that I added extra services. I have never seen an Entity that refuses to take accountability as this one. I went through your reviews and it’s alarming that the only good reviews are that of the delivery of a remote control and nothing else.
DK
Dlabongo K's update06 Aug 2025, 12:47
Reviewer Update
I just received an email that says I will be called later to listen to the recording. I requested that the recording must be sent to me either via email or WhatsApp. Also I need the evidence that I added extra services. I have never seen an Entity that refuses to take accountability as this one. I went through your reviews and it’s alarming that the only good reviews are that of the delivery of a remote control and nothing else.
Matrix Vehicle Tracking's replyOfficial
12 Aug 2025, 09:47Good Day Dlabongo Khanyiselwa,
This is confirmation that the above matter has been resolved.
Email correspondence has been sent with the updated statement.
Should you require further assistance please send us an email or message us on Facebook.
This is confirmation that the above matter has been resolved.
Email correspondence has been sent with the updated statement.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Aug 2025, 09:47
Official
Good Day Dlabongo Khanyiselwa,
This is confirmation that the above matter has been resolved.
Email correspondence has been sent with the updated statement.
Should you require further assistance please send us an email or message us on Facebook.
This is confirmation that the above matter has been resolved.
Email correspondence has been sent with the updated statement.
Should you require further assistance please send us an email or message us on Facebook.
Kind regards,
Customer Care Department
***
DK
Dlabongo K's updateReviewer Update
12 Aug 2025, 09:53Very unnecessary and time consuming way to resolve the problem that was started by this Entity in attempt to deduct more funds from a client. Please note that I do not want anything to be added into the initial agreement, this must stay here for future reference. I really struggled to get this issue resolved. You should also train your consultants, they lack a lot of telephone etiquettes and again clients need reference number when calling in.
DK
Dlabongo K's update12 Aug 2025, 09:53
Reviewer Update
Very unnecessary and time consuming way to resolve the problem that was started by this Entity in attempt to deduct more funds from a client. Please note that I do not want anything to be added into the initial agreement, this must stay here for future reference. I really struggled to get this issue resolved. You should also train your consultants, they lack a lot of telephone etiquettes and again clients need reference number when calling in.