cM
christinah M

1 reviews | Active since Oct 2015

10 Nov 2022, 19:29

Violation and harassment to my peace

Hi

My name is Bongani Dhladhla ***.

I have been ******* by your organisation to take a tracker the agent advised me they calling from tracker and offered me a tracking devise and I will not be charged extra and I thought wow tracker is so convenient only to find out this is another tracking devises and am now charged for two things one by tracker another by mix or whatever you call yourselves all I can say you are ********. I then called and was advised to cancel I must send an email to *** that was done numerous times with no answer or response or even an acknowledgment what did I expect from ******** like you. I have been reversing you debit order as this was used under false pretences now you threatening me with legal actions for what. Please cancel this with immediate effect I will not pay for your ******** opportunity and stop harassing me. Given an opportunity I would rate you a -10 you guys a pathetic Lier and looking to make a quick buck from innocent people

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply11 Nov 2022, 08:36
Official
Good day Christinah M,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has contacted you and will provide feedback once the investigation is completed.

Regards,
Customer Care Department
***
cM
christinah M's update11 Nov 2022, 16:48
Reviewer Update
After sending emails, follow up email and numerous call, guess what today I get a call from some lady and she is telling me that they still going to do an investigation meaning that all this Cancellation emails where never attend to. My question to the lady is that how long is the investigation she say by or before December lol and I’ll still be debited how pathetic is that. Your organisation is full of consultants looking to make a quick and easy buck for innocent unsuspecting people. Am being told about a pat a settlement for what must I pay for. Get it right I want no service from you. I was told you guys belong to tracker and that was not the truth.