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gideon A
1 reviews | Active since Oct 2016
02 Nov 2022, 09:40
Very Very Poor service and incorrect billing
Good day
I just want to start of on saying that nothing has changed from the service of this company, I was contacted by one of their agent after the complaint i logged and was given an amount of R241.64 to settle with them and i did so, and it was confirmed that the contract is canceled, so on the 28 of October i received another bill of R141.50 and my account was debited with R73.14, So this is basically *****fully scheming money from people and there phones will ring all day, Please can i get a solution without spending another cent on something that i canceled and not even in my vehicle anymore for months already, I'm already using another tracking company that is customer focused.
Helpful (0)
Replies (3)0
Replies (3)Matrix Vehicle Tracking's replyOfficial
03 Nov 2022, 08:02Good day Gideon A,
Kindly advise on a suitable time to contact you. Our agents have called to no avail.
Regards,
Customer Care Department
***
Kindly advise on a suitable time to contact you. Our agents have called to no avail.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2022, 08:02
Official
Good day Gideon A,
Kindly advise on a suitable time to contact you. Our agents have called to no avail.
Regards,
Customer Care Department
***
Kindly advise on a suitable time to contact you. Our agents have called to no avail.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Nov 2022, 10:24Good day Gideon A,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Nov 2022, 10:24
Official
Good day Gideon A,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted and that a credit has been prepared for the incorrect billing.
Regards,
Customer Care Department
***
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gideon A's updateReviewer Update
08 May 2023, 10:22PLEASE NOTE THAT YOU CALL AND DROP THE PHONE, THIS MATTER WAS RESOLVED
gA
gideon A's update08 May 2023, 10:22
Reviewer Update
PLEASE NOTE THAT YOU CALL AND DROP THE PHONE, THIS MATTER WAS RESOLVED
