gA
gideon A

1 reviews | Active since Oct 2016

02 Nov 2022, 09:40

Very Very Poor service and incorrect billing

Good day

I just want to start of on saying that nothing has changed from the service of this company, I was contacted by one of their agent after the complaint i logged and was given an amount of R241.64 to settle with them and i did so, and it was confirmed that the contract is canceled, so on the 28 of October i received another bill of R141.50 and my account was debited with R73.14, So this is basically *****fully scheming money from people and there phones will ring all day, Please can i get a solution without spending another cent on something that i canceled and not even in my vehicle anymore for months already, I'm already using another tracking company that is customer focused.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2022, 08:02
Official
Good day Gideon A,

Kindly advise on a suitable time to contact you.  Our agents have called to no avail.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Nov 2022, 10:24
Official
Good day Gideon A,

Thank you for affording us the opportunity to assist.

We can confirm that an agent has assisted and that a credit has been prepared for the incorrect billing.

Regards,
Customer Care Department
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gA
gideon A's update08 May 2023, 10:22
Reviewer Update
PLEASE NOTE THAT YOU CALL AND DROP THE PHONE, THIS MATTER WAS RESOLVED