NJ
Natacha J
1 reviews | Active since Sept 2020
02 Jul 2021, 08:21
Very very bad service
Very bad customer service, I've tried phoning them numerous times and always the same old (there are currently no agents available). I did send a email to cancel my contract and still I have not heard anything back. Today they debited my account for a new tracking device that's not even installed in my car.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Jul 2021, 12:29Good Day Natacha J
Please accept our apologies for the delayed response regarding your cancellation request.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Kindly be advised that you are still liable for the arrears amount on your account as communicated.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Kindly be advised that you are still liable for the arrears amount on your account as communicated.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2021, 12:29
Official
Good Day Natacha J
Please accept our apologies for the delayed response regarding your cancellation request.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof was emailed to you.
Kindly be advised that you are still liable for the arrears amount on your account as communicated.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Kindly be advised that you are still liable for the arrears amount on your account as communicated.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
NJ
Natacha J's updateReviewer Update
02 Jul 2021, 12:48Thanks and please do send the details so I can make the payment as I am still waiting
NJ
Natacha J's update02 Jul 2021, 12:48
Reviewer Update
Thanks and please do send the details so I can make the payment as I am still waiting
Matrix Vehicle Tracking's replyOfficial
02 Jul 2021, 13:46Good Day Natacha J
Kindly be advised that we have sent the banking details to your email address.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Jul 2021, 13:46
Official
Good Day Natacha J
Kindly be advised that we have sent the banking details to your email address.
Regards
Noluthando Mabaso
Customer Care Department
***