Very unsatisfactory experience with Mix Telematics: Beame Matrix Vehicle Tracking — caution advised when dealing with this service provider

I am sharing this review to document my experience and to encourage other customers to exercise caution when engaging with Beame – Matrix Vehicle Tracking (Mix Telematics). Based on my experience, it is essential to ensure that all contractual terms — including contract duration and cancellation conditions — are clearly explained and explicitly confirmed in writing. I only became aware that I was considered to be bound to a three-year contract when I needed to cancel the service after selling my vehicle.

I raised multiple complaints with Beame over an extended period. I formally cancelled the service in early October 2025, at which point I was informed that I was regarded as being signed up to a three-year contract. Despite repeatedly requesting clarification, supporting documentation, or a recording of the call in which I allegedly agreed to these terms, the matter remains unresolved.

I have also had to follow up continuously due to a lack of feedback. During this time, I have received repeated calls from Beame’s accounts department regarding “outstanding payments.” These calls occur after I reverse debits that I dispute. Each time, I am required to explain the situation again from the beginning. On several occasions, calls were disconnected, and on others I was assured that someone would follow up — however, no follow-up communication was received.

It is also important to note that the vehicle in question has already been sold, yet debit attempts and payment follow-ups have continued. This has added further confusion and frustration, particularly as my written complaints and requests for documentation have gone unanswered.

What is most concerning is the continued focus on payment collection while there has been no meaningful engagement, feedback, or resolution regarding the underlying issues. To date, I have not received the clarity or supporting information required to resolve this matter.

Based on my experience and subsequent research, it appears that others have encountered similar issues. As a result, I will not make use of Beame’s services again and strongly encourage prospective customers to ensure they fully understand and confirm all contractual obligations before proceeding.