Very Poor Service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Rowan D

Very Poor Company,

Can't organise to install a device, countless emails sent and promises to call but no action.

Device gets installed and shows no signal not recording trips. Mix then decides they cannot go fix the problem as there is a cost to go fix. Very poor service all round.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

05 Sept 2023, 14:31

Good Day Rowan Diviani ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Fleet Department to assist with arrangements.

We will reach out to you with a response as swiftly as we can.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply05 Sept 2023, 14:31

Official

Good Day Rowan Diviani ,

We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.

We regret the unsatisfactory service you experienced and we have escalated the matter to our Fleet Department to assist with arrangements.

We will reach out to you with a response as swiftly as we can.

Regards,
Customer Care Department
***