Very poor service delivery

We had two vehicles on our tracking account, one of our vehicles was sold in December and we requested for it to be removed from our account. We received a confirmation email that the vehicle had been removed but we later realized that our whole account had been canceled.

We have tried to phone the call center multiple times, but either the phone just rings or I am told by the person that they are unable to assist and that they will transfer me, after being on hold for more than 30 minutes I have given up since this has happened twice (the second time I was apparently being transferred to a manager) :(