VERY POOR SERVICE

Item: Matrix Vehicle Tracking
Rating: 1
Author: Lynette M

Trying to contact the cancelation department however there is no response on calls. I filled out online enquiries, I received an automated reference number but still no point of contact. My vehicle was written off in the recent Kzn floods. I need to cancel the unit and also install a new tracking unit. I would appreciate a call. I've been trying since April till now. I'm very disappointed with the lack of communication.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

21 Jun 2022, 10:17

Good day Lynette M

Thank you for taking our call and giving us the opportunity to assist with your query.

As advised that cancellation fee can only be waive if new installation is done.

A sales consultant will be in contact to assist arranging for new installation.

Assuring you of our best intentions at all times.

Regards
Customer Care Department
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Matrix Vehicle Tracking's reply21 Jun 2022, 10:17

Official

Lynette M's updateReviewer Update

21 Jun 2022, 10:21

Thank you for the response.

Lynette M's update21 Jun 2022, 10:21

Reviewer Update

Thank you for the response.

Matrix Vehicle Tracking's replyOfficial

21 Jun 2022, 10:25

Good day Lynette M

Noted,

Thank you.

Regards
Customer Care Department
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Matrix Vehicle Tracking's reply21 Jun 2022, 10:25

Official

Good day Lynette M

Noted,

Thank you.

Regards
Customer Care Department
***