Very poor product, very poor service

Very poor product and very poor service from Matrix. It has become rather evident that a significant amount of trips undertaken have not been tracked at all over the last several months and Matrix have no idea how to provide me with this data. After 3 weeks of no resolution I will be removing the unit and move to another tracking company that has a tracking device that actually works!! I would encourage all users of Matrix tracking devices to check their tracking reports to ensure their trips are actually being recorded, I can only imagine what might have happened if my vehicle had been ****** on a day that Matrix was not tracking my trip at all. Kind of defeats the purpose don't you think!!