Very Poor Customer Service and high level of empty promises at Beame - Mix Telematics

Good day,

I was in a car accident and my car was since written off. As a result i needed to cancel all the other services I had I my written off car and one of them was Beame tracker services.

Requested for a cancellation on the 14th September 2019 with the dealer, called the dealer e-mail was forwarded to Beame - MiX Telematics by the 16th September 2019. Confirmation of cancellation was received by the 18th September 2019 from Mix Telematics and because I had an upfront payment for the tacker device and paid upfront for the next 36 months a refund was due to me.

The whole refund process was explained to me and I was told refund will be process within 14 days, waited and there was nothing. When I called I was told about the delays in signing off and forwarding my refund request to finance. At this point in time, I seem to have an understanding as sometimes companies will have some delays which can be explainable. Thereafter, every time I called in I would be told my refund will be paid by Friday and when that Friday comes I would be told there was a delay in signing off, it will be sorted out next week and I should be paid next Friday. For the last five/six weeks that was the same song they have been singing and last week Friday the 15th November 2019 it was not different from others and they have assured me that it will be paid the same Friday and they don't see any reason why it wouldn't be paid.

After making numerous calls yesterday and noticed nothing really happened after last week promises and I then called Beame - Mix Telematics and expressed my concerns once more and the lady I spoke to (will not disclose her name for now and she is the same person who I have been dealing with mostly as she is handling my inquiry and when this started I was told she is the person in charge of my inquiry) and she went further to mention that she get the manager to call me, no call have been received what so ever.

This morning, boom! I got an email resorting to the same reasons I have been getting for the last five/six weeks and this time around I have been told that my refund was only signed yesterday for payment and I should expect payment to be sorted out this coming Friday the 22nd November 2019, honestly I don't know coming Friday whether this will be the case or not.

I have vented my frustration and made it very clear that I am not satisfied with the level of a very poor customer service that I am getting with the company, but no one really seems to care about anything. I have asked to speak to someone higher or someone who really knows what happening and including speaking to a manager, but I am yet to see if any manager will ever call me about this situation.

There are e-mails and names of peoples which I have been dealing with and I should be posting their names here as well, but I will hold it for now as this is not a personal attach to any of those employees, yes their level of customer service is questionable but the company itself should launch an investigation on whether they are in a position to pride themselves in terms of customer service or having a smooth refund process or if its their employees which are *********** and not capable to executing required functions? Should there be a point of interest, the names will be dropped.

I have also requested for a breakdown as I did not understand on how they have came to the amount that was going to be refunded and I was sent from pillar to post and not yet provided to me until today.

I trust that all Beame – Mix Telematics employees who I have been dealing with will find so much satisfaction and joy in wasting my precious time, energy and wasting my airtime for a number of phone calls I have to make each week for the last two months and still no refund until today.

Regards,

Phumlani