sR
sirish R
1 reviews | Active since Mar 2021
17 Feb 2022, 11:02
Very poor customer service
I sent through cancellation on the 1st of October 2021 to cancel my Beame tracking system Was advised that I need to give 1 months notice so final payment will be 28th October They debited my account in November, Called in advised that I should not reverse the debit order They will do refund
No refund was received
December again account was debited This time I reversed the debit order
Now I had to make a Manual payment
Because they are taking legal action?
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Feb 2022, 12:56Good Day Sirish R
We can confirm that an agent did get in contact with you and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Feb 2022, 12:56
Official
Good Day Sirish R
We can confirm that an agent did get in contact with you and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and credits have been processed.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
sR
sirish R's updateReviewer Update
04 Mar 2022, 20:20Your agent contacted me on the 17 feb 2022 and advised that the refund will be done
Still no refund a😡
Still no refund a😡
sR
sirish R's update04 Mar 2022, 20:20
Reviewer Update
Your agent contacted me on the 17 feb 2022 and advised that the refund will be done
Still no refund a😡
Still no refund a😡
Matrix Vehicle Tracking's replyOfficial
07 Mar 2022, 08:18Good Day Sirish R
Please be advised refund was processed on Friday.
Regards,
Customer Care Department
***
Please be advised refund was processed on Friday.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Mar 2022, 08:18
Official
Good Day Sirish R
Please be advised refund was processed on Friday.
Regards,
Customer Care Department
***
Please be advised refund was processed on Friday.
Regards,
Customer Care Department
***