NW
Nastasha W

1 reviews | Active since Nov 2023

05 Feb 2024, 12:09

Very Poor Customer Care and Lack of Communication

And just when I think the service can't get any worse, MiX surprises me with worse service. On 19 January 2024 I submitted application forms for a business to have beame installed into 6 bikes. Today is the 5th of February 2024 and you are apparently STILL busy with credit checks. It doesn't even take that long to apply for vehicle or house finance. I'm starting to think MiX are the ones who need to apply for business from clients!!!! Because even if you pay me I will never give you any more business. I repeat, literally the worst mistake I've ever made was to sign up for 36 month contract with Mix Telematics!!!!!!

0
Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Feb 2024, 14:39
Official
Good Day Nastasha Whitehorn

Thank you for giving us the opportunity to assist with addressing your inquiry.

Kindly note that the matter has been escalated to our Sales department to assist you further , please anticipate call back shortly.

Regards,
Customer Care Department
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NW
Nastasha W's update06 Feb 2024, 10:06
Reviewer Update
Empty promises like always!😂😂😂
NW
Nastasha W's update06 Feb 2024, 12:09
Reviewer Update
I wish I could give you a -10 star rating, 1 is just not justifying your **** service
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Feb 2024, 14:11
Official
Good Day Nastasha Whitehorn

We confirm that a Sales Representative has been in to with you and assisted with confirming booking arrangements.

Regards,
Customer Care Department
***