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Nastasha W
1 reviews | Active since Nov 2023
05 Feb 2024, 12:09
Very Poor Customer Care and Lack of Communication
And just when I think the service can't get any worse, MiX surprises me with worse service. On 19 January 2024 I submitted application forms for a business to have beame installed into 6 bikes. Today is the 5th of February 2024 and you are apparently STILL busy with credit checks. It doesn't even take that long to apply for vehicle or house finance. I'm starting to think MiX are the ones who need to apply for business from clients!!!! Because even if you pay me I will never give you any more business. I repeat, literally the worst mistake I've ever made was to sign up for 36 month contract with Mix Telematics!!!!!!
Helpful (0)
Replies (4)0
Replies (4)Matrix Vehicle Tracking's replyOfficial
05 Feb 2024, 14:39Good Day Nastasha Whitehorn
Thank you for giving us the opportunity to assist with addressing your inquiry.
Thank you for giving us the opportunity to assist with addressing your inquiry.
Kindly note that the matter has been escalated to our Sales department to assist you further , please anticipate call back shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply05 Feb 2024, 14:39
Official
Good Day Nastasha Whitehorn
Thank you for giving us the opportunity to assist with addressing your inquiry.
Thank you for giving us the opportunity to assist with addressing your inquiry.
Kindly note that the matter has been escalated to our Sales department to assist you further , please anticipate call back shortly.
Regards,
Customer Care Department
***
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Nastasha W's updateReviewer Update
06 Feb 2024, 10:06Empty promises like always!😂😂😂
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Nastasha W's update06 Feb 2024, 10:06
Reviewer Update
Empty promises like always!😂😂😂
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Nastasha W's updateReviewer Update
06 Feb 2024, 12:09I wish I could give you a -10 star rating, 1 is just not justifying your **** service
NW
Nastasha W's update06 Feb 2024, 12:09
Reviewer Update
I wish I could give you a -10 star rating, 1 is just not justifying your **** service
Matrix Vehicle Tracking's replyOfficial
06 Feb 2024, 14:11Good Day Nastasha Whitehorn
We confirm that a Sales Representative has been in to with you and assisted with confirming booking arrangements.
Regards,
Customer Care Department
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We confirm that a Sales Representative has been in to with you and assisted with confirming booking arrangements.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Feb 2024, 14:11
Official
Good Day Nastasha Whitehorn
We confirm that a Sales Representative has been in to with you and assisted with confirming booking arrangements.
Regards,
Customer Care Department
***
We confirm that a Sales Representative has been in to with you and assisted with confirming booking arrangements.
Regards,
Customer Care Department
***
