Very Poor Customer Care and Lack of Communication

Literally the worst mistake I've ever made was to sign up for 36 month contract with Mix Telematics.

In September 2023 we signed up for the Beame tracker. We signed agreement to have it installed in 10 of our bikes. The installation was "arranged" according to MiX. On the day of installation I didn't get hold of the consultant that I was dealing with. After SO many emails and phone calls I eventually got in contact with the company that MiX uses for the installation. The installation company ended up sorting it out. No communication from MiX for days.

Now we are in November. We got 2 new bikes and need trackers installed. MiX tells me on the Tuesday that installation will be the Friday latest. Now it's Thursday afternoon, I've sent 5 emails during the day to confirm installation. Again I phone the installation company, MiX tells them the system shows "pending". No update, feedback or any form of communication from MiX's side. I mean, come on you guys, I understand sometimes things don't go as plan but WHY can't you just let me know. Communication is everything!!!!!

To top it all, early November I've noticed that no debit order has gone off for the tracker's monthly payment. I got an invoice for an amount and an sms for a different amount due. So I enquired about it. After 3 emails sent they tell me our account is up to date. 30 November they phone me (now all of a sudden they can contact me) and tell me we have an outstanding balance and it's need to be paid or make a payment agreement or we get listed. When I've literally asked them before what is going on because I haven't paid anything and they said there is nothing outstanding.

Please everyone, spare yourself the frustration and don't sign up with these guys.