JN
Junaid N
1 reviews | Active since Oct 2021
14 Oct 2021, 22:19
Very dissatisfied customer
The worst customer service I have ever received, their employee reactives my account when i only aquire the process to get a new device since my device is over 3 years old and it does not work. I had asked for the recording of all the conversations made and they had agreed that the fault is their side and I receive a letter that I have canceled the policy, I had even asked the consultant to see if she can locate my vehicle with the device that is on and she was unable to do so. 3 months later I received an inappropriate email that I will be handed over. Their employees are clueless and the service is terrible I will get my lawyer to sort this matter out.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
15 Oct 2021, 09:53Good Day Junaid N
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Oct 2021, 09:53
Official
Good Day Junaid N
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
15 Oct 2021, 16:33Good day Junaid N
We can confirm that an agent did get in contact with you and has advised that your query has been escalated.
We will revert back to you soon.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that your query has been escalated.
We will revert back to you soon.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Oct 2021, 16:33
Official
Good day Junaid N
We can confirm that an agent did get in contact with you and has advised that your query has been escalated.
We will revert back to you soon.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that your query has been escalated.
We will revert back to you soon.
Regards,
Customer Care Department
***
JN
Junaid N's updateReviewer Update
28 Oct 2021, 14:24Good day customer care
It is now the 28-10-2021, a consultant called me once since I had complained and I am still waiting for your team to solve the problem. I had called numerous times to speed the process up and yet it feels as if there is no one will to resolve the matter that your team created. I deal with customers as well when I say we will revert soonest, it normally takes me a day the most.
It is now the 28-10-2021, a consultant called me once since I had complained and I am still waiting for your team to solve the problem. I had called numerous times to speed the process up and yet it feels as if there is no one will to resolve the matter that your team created. I deal with customers as well when I say we will revert soonest, it normally takes me a day the most.
JN
Junaid N's update28 Oct 2021, 14:24
Reviewer Update
Good day customer care
It is now the 28-10-2021, a consultant called me once since I had complained and I am still waiting for your team to solve the problem. I had called numerous times to speed the process up and yet it feels as if there is no one will to resolve the matter that your team created. I deal with customers as well when I say we will revert soonest, it normally takes me a day the most.
It is now the 28-10-2021, a consultant called me once since I had complained and I am still waiting for your team to solve the problem. I had called numerous times to speed the process up and yet it feels as if there is no one will to resolve the matter that your team created. I deal with customers as well when I say we will revert soonest, it normally takes me a day the most.
Matrix Vehicle Tracking's replyOfficial
28 Oct 2021, 15:00Good Day Junaid N
We are trying to get in contact with you but are unsuccessful.
Please advise of appropriate time to contact you.
Regards,
Customer Care Department
***
We are trying to get in contact with you but are unsuccessful.
Please advise of appropriate time to contact you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Oct 2021, 15:00
Official
Good Day Junaid N
We are trying to get in contact with you but are unsuccessful.
Please advise of appropriate time to contact you.
Regards,
Customer Care Department
***
We are trying to get in contact with you but are unsuccessful.
Please advise of appropriate time to contact you.
Regards,
Customer Care Department
***
JN
Junaid N's updateReviewer Update
02 Nov 2021, 07:21Hello, you can contact today afternoon at 1pm.
JN
Junaid N's update02 Nov 2021, 07:21
Reviewer Update
Hello, you can contact today afternoon at 1pm.
Matrix Vehicle Tracking's replyOfficial
02 Nov 2021, 09:51Good Day Junaid N
We will do so.
Regards,
Customer Care Department
***
We will do so.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Nov 2021, 09:51
Official
Good Day Junaid N
We will do so.
Regards,
Customer Care Department
***
We will do so.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Nov 2021, 13:21Good Day Junaid N
Thank you for taking my call.
An email has been forwarded to you confirming that your account has been closed.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
An email has been forwarded to you confirming that your account has been closed.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Nov 2021, 13:21
Official
Good Day Junaid N
Thank you for taking my call.
An email has been forwarded to you confirming that your account has been closed.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call.
An email has been forwarded to you confirming that your account has been closed.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***