VERY DISSATISFIED CLIENT WITH BEAME TRACKER/RECOVERY

I have a Beame tracking device on two of my vehicles, being a motor vehicle and a motorcycle. The Owners have to call Beame once a month to check that all is in order, which I accept and fully understand. I called last week on 25 Oct to have this checked out. The call was at about 4pm - I was told that my car was (at the correct place) at 3.15pm! I asked him about the motorcycle and after about 8 minutes told me the bike was somewhere near Diepkloof at 2.30pm - Which was totally incorrect, as the bike was parked 2m from my car and never been out. I complained and said this was unacceptable and needed someone to call me - never happened. I sent an email to Beame on 27 Oct and no response. My a/c no is 714197 and contact no is: ********** . If someone would like to contact me and explain?