PM
Precious M
1 reviews | Active since Oct 2022
19 Oct 2022, 17:28
Very disappointed very bad customer service
I had a policy with them Beame to help me track my car,my car got involved in an accident and was written off I phoned to cancel the policy I had ,I was then told to pay a settlement fee of which I did until I received an invoice with a negative figure that means I over payed the amount due,they again started debiting im even getting urgent emails to pay arrears when I'm trying to phone them no one answers emails no one responds on my emails but every month I get invoices,what a bad service from company I trusted so much I'm so disappointed at Tele mix .
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Matrix Vehicle Tracking's replyOfficial
20 Oct 2022, 09:32Good day Precious M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and arrangements have been made for the outstanding amount to be paid.
Regards,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and arrangements have been made for the outstanding amount to be paid.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Oct 2022, 09:32
Official
Good day Precious M,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and arrangements have been made for the outstanding amount to be paid.
Regards,
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your cancellation request and arrangements have been made for the outstanding amount to be paid.
Regards,
Customer Care Department
***