Very disappointed and very poor service. I suggest that matrix should train their outsources and train their staff customer care service.

I have been their customer since 2017 and in 2022 someone called me (OUTSCOURCE CONSULTANTS THEY SAID). This person said they want to upgrade my package and l agreed not knowing that it was not an upgrage but it was totally a different package that doesnt have road assistance so when i got stuck i phoned matrix on Friday 12/04/2024 early morning i was told that m not on the road side assistance. They promised they will change and put the package with road side that is exactly as the Beame that l had before. I was first told that activation takes 5 hours and then l was later told to expect the activation on Monday 15/04/2024 and still my package wasnt changed and still stuck with no one to help as l needed assistance. I truely wouldnt recommend anyone to join Matrix and the staff are all lazy to do their work except Tshimangado who at least tried although she still left me hanging with no update. I am very frustrated up to now no assistance.