Very bad service in a bad situation

<p>I would like to start to say that I pay this company to tackle my car in case of any situation as that is what a tracking company is for right, so this morning I have my car in for service and my panic button was activated by accident, and at the time my phone was off so the company could not get on touch with me so they caled the second number I had listed, anyway, so my mother asked the person okay she does not know what is going on as she also can't get in touch with me at the time and( what if the car is ******) and the control room lady rep**** by saying sorry there is nothing we can do if the car is ******, so my mother asked aging but is that not what my son is paying you for, and a few seconds after that, the lady rep**** and said yes we can see the car is moving, and she tried to call me again, so 4 phone calls and no one tried to track the car ,yes nothing luckily happed, but 1. Why did the control room people said if the car is ****** there is nothing they can do, 2. Why does it take 4 phone calls to find out what is going on, I mean If after the first call you should have reacted as that is what I'm paying for.</p>