LK
Latiefa K
1 reviews | Active since May 2022
16 Sept 2024, 08:56
Very bad service from Matrix
Very bad service. I'm still waiting on my refund since 4th August. I have call them on the 4 , 20th August and September 10th. Linda the receptionist was the only one that got me some help. No manager available to chat to about the agents bad service. Each time I got transferred to a different agent I had to explain again that I'm waiting on my refund which was never processed in August. I had to receive my money on Friday or Saturday as promised by the team leader. Its Monday 16th September 2024. I have sent emails which I get No response from as well. I'm still waiting for someone to call an explain to me why my money is still not in my account.
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
16 Sept 2024, 09:31Good Day Latiefa Koopman,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Sept 2024, 09:31
Official
Good Day Latiefa Koopman,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
18 Sept 2024, 11:29Good Day Latiefa Koopman,
Thank you for allowing us the opportunity to speak to you regarding your inquiry.
We confirm that the Client Service Representative has contacted you and confirmed that credits have been processed.
The matter has been escalated to our Finance Department for approval, and the monies that were debited will be refunded to your account.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your inquiry.
We confirm that the Client Service Representative has contacted you and confirmed that credits have been processed.
The matter has been escalated to our Finance Department for approval, and the monies that were debited will be refunded to your account.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Sept 2024, 11:29
Official
Good Day Latiefa Koopman,
Thank you for allowing us the opportunity to speak to you regarding your inquiry.
We confirm that the Client Service Representative has contacted you and confirmed that credits have been processed.
The matter has been escalated to our Finance Department for approval, and the monies that were debited will be refunded to your account.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your inquiry.
We confirm that the Client Service Representative has contacted you and confirmed that credits have been processed.
The matter has been escalated to our Finance Department for approval, and the monies that were debited will be refunded to your account.
We sincerely apologize for the inconvenience caused.
Please anticipate feedback shortly.
Regards
Customer Care Department
***